Keller Heights
Counseling & Wellness
Aileen Devereaux, MSSW, LCSW
ph: 817-522-6622
FAX: 817-379-1933
telehealth only at this time
Please call to check appointment availability*
In what treatments does Ms. Wainwright specialize
and what experience does she have?
Aileen has dedicated her entire adult life since graduation from high school in 1989 to helping others in the field of social services and counseling. She holds a Bachelors of Arts Degree from the University of Minnesota, Duluth in Psychology as well as a Master of Science degree in Social Work from the University of Texas, Arlington Campus, with a focus on Direct Mental Health Practice. She is licensed as a Clinical Social Worker by the State of Texas (lic # 41287) and has been practicing as a master's level clinician since 2005. Aileen has extensive experience in working with children, teens and young adults and adults with depression, anxiety, ADHD, and chronic health problems. Aileen specializes in working with children, teens and adults who have experienced trauma or abuse and has a National Certification in Trauma-Focused Cognitive Behavioral Therapy, an Abuse and Trauma Certificate from the University of Texas, Arlington, and is trained in EMDR (Eye Movement Desensitization and Reprocessing) a fairly new therapy that has extensive evidence to support it as a treatment for Post Traumatic Stress Disorder and trauma related disorders. She has extra training in Collaborative Problem Solving, Motivational Interviewing, Wrap-Around Treatment Model, Solution-Focused Therapy, Sand-Tray therapy, Play therapy, the Neurosequential Model of therapy, Cognitive Behavioral Therapy and training in Love and Logic Parenting.
Aileen's social work and counseling experience is extensive. She has worked in residential treatment centers (1993-1999) , has been a mental health Child Protective Services Worker (2000- 2003), she has counseled teens in the juvenile probation system through a juvenile diversion program. She also counseled at-risk homeless children and mothers through a homeless initiative program (2012-2017), and she has developed and facilitated groups for children who have a parent who is incarcerated. Aileen completed 100 hours of training at the Child Welfare Academy in Oceanside, California. Aileen more recently worked as a Family Therapist for nearly 10 years at a local children's hospital in the Inpatient Psychiatry Unit and Outpatient Therapy Clinics (2007-2017). Aileen has extensive experience working with foster children and families as well as adopted children and adoptive families and understands the unique family dynamics and challenges that they face (1993-2018). Additionally, Aileen has expertise in working with children and families who have experienced divorce and/or are blending families. She has been trained and certified in Red Cross Disaster Relief Response and she worked in the local Hurricane Katrina shelters counseling evacuees and survivors from the Superdome and surrounding areas of New Orleans in August 2005. Aileen has extensive experience with adults and senior citizens and understands the special medical and cognitive issues that are often a part of the aging process. She has experience working with patients who have chronic or terminal illness or a close relative or loved one with an illness. She truly enjoys working with seniors and happily accepts Medicare clients into her practice. Aileen's training and 25 years of experience has helped her to meet her clients wherever they are in life and walk with them through the difficult times until they are able to walk on their own.
Do you take insurance and how does payment work?
This office is "in-network" with the following insurance companies:
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Amerigroup
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Blue Cross / Blue Shield
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United Behavioral Health
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Magellan
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Cigna (HMO, OAP, EPP products only, PPO in progress)
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Medicare
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Superior (CPS or STAR Medicaid)
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Cook Children's STAR Medicaid (Beacon) as primary source of insurance
PLEASE NOTE: This office DOES NOT accept EAP (Employee Assistance Program) health insurance benefits at this time.
An invoice or Superbill will be provided for self-pay clients who wish to submit to other insurance companies for reimbursement (although full or partial reimbursement is not guaranteed).
This office accepts payment via cash, check, debit, VISA Mastercard, American Express and Flex-Spending account Cards for payment and insurance co-payment.
For clients who do not have insurance or wish not to use their insurance benefits, please see the self-pay schedule below.
How long does each therapy session take?
Therapy Sessions are approximately 45 minutes to an hour depending on the and the situation and acuity assessed by the clinician and needs of the client.
This office requires 24 hours notice for cancellation from the appointment time. If you don't call to cancel within 24 hours before your appointment start time, you will be charged at 50% of the session rate which will need to be paid before the start of the next session.
What if I need to cancel an appointment?
Appointment cancellations require 24-hour advance notice. Failure to cancel your appointment or late (less than 24 hour notice) cancellation will be charged half of the clinician's rate which will need to be paid prior to your next appointment and a pattern of doing so may result in a "failure to comply" discharge from the practice. You can cancel, change or reschedule your appointment through the secure Patient Portal or you can call 817-745-4575 to up to 24 hours in advance of your appointment with no charge to your account.
Reminder calls and texts are a courtesy service and should not be depended upon. ***Please note clinician cancellations are seldom, but sometimes necessary. This is a standard practice with most healthcare facilities and ensures that we are able to schedule and accommodate all of our clients who need appointments and to adhere to contractual Insurance and Federal guidelines for intake referrals.
What is your late cancellation or "no-show" policy?
What are your Self-Pay rates?
If you wish not to use insurance benefits, do not have mental health insurance coverage, or have an out-of network insurance plan, self-pay options are available. Payment is due at the time of service. This office accepts major credit/debit cards, flex-spending cards as well as cash and personal checks. A "super-bill" invoice with all of the required information will be issued for those who would like to file for reimbursement or partial reimbursement to an out-of-network insurance company.
$145.00 - 50-60 minute Initial Diagnostic Evaluation (Required)
$100.00 - 45 minute Individual Therapy Session
$125.00 - 60 minute Individual Therapy Session
$125.00 - 50 minute Family Therapy Session
$95.00 -45 minute Video Therapy Session (in person session required first)
$120.00 - 60 minute Video Therapy Session (in person session required first)
$150.00 - 90 minute Video Therapy Session (in person session required first)
What do I do after hours if I am in Crisis?
Contact 911 or go to your nearest emergency room. The Tarrant county mental health crisis line 1-800-866-2465 or 817-335-3022 may be able to help as well and Tarrant county has a mobile mental health crisis response team. What constitutes a crisis? If the patient is suicidal or in immediate danger of hurting someone, or if you have a medical health emergency.
Once your immediate crisis has been resolved, call the office to schedule an interim appointment if availability allows.
How do I Use the Patient Portal?
You can use the patient portal to schedule ongoing appointments and to make payments if you choose. This is certainly not required, but will save you time to focus on your therapy during your appointment vs. dealing with logistical and administrative matters.
At the initial phone consultation Aileen will gather the information necessary to allow you further access to scheduling and access to our secure patient portal. An email will be sent to you with an access code for future use to schedule appointments and access your schedule.
All of the necessary forms, consents and documents are available through the patient portal and will be sent to you via email to save time or provided to you at your first appointment. There is some paperwork involved in the process, but if you have questions Aileen can assist you, call or email.
How often you will be seen will be discussed with your therapist at the initial appointment and you will be able to schedule out several months in advance if you choose - either through the portal or in person. If a time is showing "appointment available" you will be able to click on that day and time slot to send your request to the clinician. The clinician will notify you if it has been approved or rejected. If it is approved an appointment reminder will be sent to you via text or email (your choice) by our automated system - 48 hours prior to your appointment. This is provided as a courtesy, please do not rely on this alone to remember your appointments.
What do I bring with me to the Initial Appointment?
You will be emailed initial paperwork and consent documents after you provide your email address through our secure site. This will speed up the Intake process and you can save these documents in the patient portal, or print them out and bring them with you if you prefer.
Please bring your insurance card and driver's license or picture ID with you to your initial appointment.
For children with a custody arrangement between two caregivers, a copy of the custody legal paperwork or divorce decree is required before the child can be seen in the office.
This is to ensure that proper legal consent is given and protocol is followed.
If you wish to bring a copy of any recent past Psychological Evaluations or discharge instructions, or your child's school IEP, Special Education or 504 documents if applicable, these can sometimes be very helpful additions in formulating a comprehensive treatment plan.
Can’t find the answer to your question? Contact me today to see how I can help. 817-745-4575
What are your office hours?
This office is closed Sundays and Mondays. Sessions are by appointment only and are generally between 9:00 AM to 6:00 PM - Tuesday-Friday with some availability Saturday mornings. The open appointment times are available through the patient portal button on the home page.
You can schedule online through the portal if you have an email address and are set up with an access code.
If you need to cancel your appointment for any reason call 817-745-4575 at least 24 hours in advance of your appointment and leave a message or you may cancel your appointment through the patient portal.
Disclosures and Disclaimers
Aileen is an Independent Contractor with Stonegate Behavioral Health agency of Keller, TX and Senior Mental Health Services of Willow Park, TX. She collaborates and receives referrals from many different source agencies and refers out for those specifically seeking therapy for issues beyond her scope of practice. At times her schedule will be at full capacity and she will not be able to accommodate a referral or a phone intake but she will attempt to return all phone inquires within 48-72 business hours regardless.
The clinician reserves the right to change the available hours in the patient portal without notice.
If a client prefers certain days and times for sessions this must be discussed prior to or at the inital session as a treatment planning issue to ensure that this practice is a suitable fit for you and your needs. There is no guarntee that any patient will have a set appointment time on a particular day of the week re-curring. Appointment times are scheduled by patients and therapist based on the treatment planning schedule, treatment needs as deemed by the clinician and on a first-come first serve basis through the online portal mainly. If a client does not have internet access at home other arrangements can be made to schedule appointments at point of service. If at any time during treatment a client becomes critically suicidal or a serious risk of harming self or others, a referral to an inpatient our intensive outpatient facility or for an emergency mental health assessment at the nearest emergency hospital facility will be required prior to returning to outpatient counseling. This clinic will not be liable or responsible for charges or co-pays a patient accrues while a patient is at another facility and is not liable for any associated fees such as Emergency transportation if required.
